Frequently Asked Questions

How long does shipping take?

Shipping times vary by location. Most orders within the US arrive in 2–7 business days, while international orders typically take 10–30 business days. In many cases, delivery may arrive sooner, but these estimates are based on guidelines provided by our shipping partners.

Will I have to pay import duties or taxes?

International orders may be subject to import duties or taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

Why might shipping costs vary?

Shipping costs depend on the items in your cart and their shipping locations. If multiple products are shipped from different warehouses, separate shipping providers may be required, which could increase the total shipping cost. For orders with multiple quantities of the same product, items are typically shipped together, keeping costs lower.

What happens if my shipping information is incorrect?

Please ensure your shipping details are accurate at checkout to avoid delays or issues with your order. If an order cannot be delivered due to incorrect information, additional shipping fees may apply to resend the order.

What is your return policy?

Returns are available only for defective or damaged items. Contact us within 14 days of receipt, and include a photo and description of the issue to request a replacement or refund. Please note that refunds typically cover the item cost only, and shipping costs may not be refundable unless covered by our supplier.

Can I cancel my order and request a refund before it is processed?

Yes, you can request a refund before your order begins processing. However, processing typically starts as soon as possible after the order is placed, so we strongly encourage you to contact us immediately at refunds@craftingbenchgames.com if you wish to cancel your order. Please note that we cannot guarantee refunds for requests made after the order has begun processing.

Do you cover shipping costs for returns?

Shipping costs are non-refundable once the item has shipped. If your order is canceled before processing begins, the shipping costs will be refunded along with the item cost.

Can I cancel or modify my order?

Orders are processed promptly after purchase. Cancellation requests may be honored if received before processing begins, but they are not guaranteed.

How do I track my order?

Tracking information will be provided via email once your order ships.

What materials are your products made from?

All material and product details are listed on each item's product page.

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You can unsubscribe at any time by clicking the "Unsubscribe" link in the newsletter email or contacting us directly at Newsletter@craftingbenchgames.com.